Privacy Notice

Avon Automotive Diagnostics Limited (“we") are committed to protecting and respecting your privacy. This privacy notice sets out the ways in which we may process your personal data, your rights in relation to our processing and other matters.

This privacy notice contains important details about the way we will treat your personal information, and your rights in respect of the personal data that we hold about you.

This privacy notice applies in relation to information exchanged via our website, in person, in correspondence or otherwise. By visiting our website, or by providing us with any information about yourself, you are accepting and agreeing to the practices described in this privacy notice.

For the purpose of the Data Protection Act 1998 until 24 May 2018 and thereafter the General Data Protection Regulation (Regulation (EU) 2016/679, the “GDPR”), the data controller is Avon Automotive Diagnostics Limited, registered in England & Wales, company no. 3783630. By Data Controller, this means Avon Automotive Diagnostics Limited determines the purposes and way in which any personal data are, or will be, processed.

Should you need to contact us please write to:

info@avon-diagnostics.co.uk

Information we collect from you

This is information that you give us by filling in a form on our website, by corresponding with us by phone, e-mail or otherwise, and while you are in our premises.

It includes information you provide when you register to use our site, open an account, subscribe to our mailing list, search for a product, place an order on our site. The information you give us may include your name, address, e-mail address and phone number, financial and credit card information.

Purposes for which we may process your information

We may use this information:

to process, fulfil and provide you with information relating to your orders
to carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, products and services that you request from us
to provide you with information about other goods and services we offer that are similar to those that you have already purchased or enquired about
to notify you about changes to our products and services
for fraud and theft prevention

Who we share your information with and why

We work with a number of trusted businesses in order to provide you with the highest quality products and services you expect from us. Some of the categories of third parties with whom we share your data are:

business partners, suppliers and sub-contractors (eg Couriers) for the performance of any contract we enter into with you.
analytics and search engine providers that assist us in the improvement and optimisation of our site;

If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply the terms of any agreement or policy to which we are a party, or to protect the rights, property, or safety of Avon Automotive Diagnostics Limited, our customers, or others. This may include exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

Cookie Statement

This website uses cookies in a number of ways all with the aim of optimising our website and improving customer experience.

You have the option of not accepting the cookies we set. However, if you reject our cookies, you will not be able to make any purchases on our website.

For detailed information on the cookies we use and the purposes for which we use them see our Cookie Statement.

Keeping in touch with you

We want to keep you up to date with information about new products, special offers and improvements to our website. When you set your account up, we will ask you if you want to receive this type of marketing information.

If you decide you do not want to receive this marketing information you can request that we stop by writing to

info@avon-diagnostics.co.uk

Legal basis of processing

Data Protection Law requires us to meet at least one “legal ground” for processing personal data, currently set out in Article 6 of the GDPR. The grounds applicable to the personal data to which this notice relates are:

Where the processing is necessary for us to perform a contract that you are party to, or to take steps at your request prior to entering a contract, that is the ground on which we are processing that data;
Where the processing is necessary for compliance with a legal obligation to which we are subject, that is the ground on which we are processing that data;
Where processing is necessary for the purposes of our legitimate interests or the legitimate interests of a third party, that is the ground on which we are processing that data, provided that your interests or fundamental rights and freedoms which require protection of your data do not override those legitimate interests (our legitimate interests comprise the management, marketing and promotion of our business, products and services the supply of our products and services, and the recruitment and management of staff);
If you have given your consent to our processing the data, that is the basis on which we are processing that data.

If more than one of the above grounds apply to the processing of data in question, the applicable ground will be the one that is set out first above.

Where we store your personal data

The data that we collect from you will be stored on our servers or those of our service providers.

Where you have chosen a password which enables you to access certain parts of our sites, you are responsible for keeping this password confidential, and for all use made of your account with such password. We ask you not to share a password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our sites; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Length of data storage

Our policy is to ensure that personal data is only stored for as long as is necessary for the purposes it was provided. This may vary according to the type of information and the specific purpose and our obligations under other laws.

We may need your personal information to establish, bring or defend legal claims. For this purpose, we will always retain your personal information for 7 years after the date it is no longer needed by us for any of the purposes listed under Purposes for which we may use your information above. The only exceptions to this are where:

the law requires us to hold your personal information for a longer period, or delete it sooner;
you exercise your right to have the information erased (where it applies) and we do not need to hold it in connection with any of the reasons permitted or required under the law;
we bring or defend a legal claim or other proceedings during the period we retain your personal information, in which case we will retain your personal information until those proceedings have concluded and no further appeals are possible; or
in limited cases, existing or future law or a court or regulator requires us to keep your personal information for a longer or shorter period.

What are your rights

You have various rights under Data Protection Law. These include:

The right to ask us not to process your personal data for direct marketing purposes, even if you have given consent;
If our processing is based on your consent, the right to withdraw any consent you may have given for our processing of your data – if you exercise this right, we will be required to stop such processing if consent is the sole lawful ground on which we are processing that data;
The right to ask us for access to the data we hold about you and how we use it;
The right to ask us to rectify any data that we hold about you that is inaccurate or incomplete;
The right to ask us to delete your data in certain circumstances;
The right to ask us to restrict our processing of your data in certain circumstances;
The right to object to our processing of your data in certain circumstances;

The right to data portability to electronically move, copy or transfer your personal information in a standard form in certain circumstances.

You can exercise any of the rights set out above by contacting us on info@avon-diagnostics.co.uk. In respect of certain of the rights referred to above, we may need more information from you, e.g. to provide further information in order to confirm your identity.

You also have the right to lodge a complaint with the applicable data protection supervisory authority if you are concerned that we are not respecting your rights under Data Protection Law. The Information Commissioner’s Office (www.ico.orgis the authority in the UK which is responsible for overseeing the application of, and enforcing, Data Protection Law.

Other websites

Our site contains links to and from the websites of other useful companies. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies.

Please check these policies before you submit any personal data to these websites.

Changes to this privacy notice

Any changes we make to our privacy notice in the future will be posted on this page and, where appropriate, notified to you by e-mail.

Please check back frequently to see any updates or changes to our privacy notice.

Contact

Questions, comments and requests regarding this privacy notice are welcomed and should be addressed to

info@avon-diagnostics.co.uk

Last updated: May 2018

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